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For Service and Parts Information contact your local
Taylor Distributor.
 

Customer satisfaction begins with customer service. Taylor has focused enormous resources in providing the highest level of worldwide customer support. Our commitment is demonstrated through the implementation of the following customer focused successes:

  • A dedicated, long-standing group of distributors whose foundation centers around Taylor and our equipment line.
  • An investment in our state-of-the-art Technical Training facility.
  • Training classes conducted throughout the year on technical troubleshooting.
  • A communications group focused on developing interactive training programs through video, CD Rom, and printed materials simplifying customer training.
  • Continuous measurement of actual equipment field performance.
  • Tele-service troubleshooting phone line for personal assistance.
  • Competitive warranty on all new equipment.
  • Customer support through Preventive Maintenance Programs and extended service contracts.
  • Alliances with product companies, universities, and associations supporting the foodservice industry's growth.

This list is continually being modified, adjusting our best practices to meeting the needs of the foodservice industry.

 

 

Taylor Network
By providing all authorized Taylor distributors with continuous up-to-the-minute information, customers support and satisfaction remain our main focus.


Factory Support

Amy Suess-Garcia
Sr. Director of Service

Amy.Suess@carrier.utc.com

Mike Biggerstaff
International Service Manager

Mike.Biggerstaff@carrier.utc.com
   
Satellite Support  
Taylor Distributor Network - Malaysia Taylor - Malaysia 
Jimmy Chen
No. 2, Jalan PJU 3 / 23 Sunway, Damansara, Petaling Jaya, 47810 Selangor, Malaysia

Phone: 603-7880-0808
Fax: 603-7880-8181

Jimmy.Chen@carrier.utc.com

 
Taylor Distributor Network - England Taylor - United Kingdom
Bob Appleby
6, Castle Street
Bampton, Tiverton
Devonshire, England EX16 9NS

Office Phone: 44-13-9833-1029
Mobile: 44-7770-310-383
Fax: 44-13-9833-1029

appleby2309@btinternet.com

Ken O'Connell
19 Highgrove Road
Chatham
Kent ME5 7QE England

Office Phone: 44-1634-868-307
Mobile : 44-7740-896-259
Fax : 44-1634-868-307

kenoconnell2@gmail.com

 
Taylor Distributor Network - Malaysia Taylor - Germany 
Juergen Saal
Friedberger Strasse 13
D68305 Mannheim
Germany
Phone: 49-621-31880083
Fax: 49-621-318804411

Juergen.Saal@carrier.utc.com

 
Taylor Distributor Network - Italy Taylor Company S.r.l. - Italy
Giovanni Giammetta
Regional Sales Manager
Phone: 39-06-420-12002
Fax: 39-06-420-12034
Giovanni.Giammetta@carrier.utc.com
Giovanni Sportelli
Senior Director of International Sales, EMEA
Phone: 39-06-420-12002
Fax: 39-06-420-12034

Giovanni.Sportelli@carrier.utc.com
Gianfranco Sartini
Director of Service, Europe/ Middle East/ Africa
Phone: 39-06-420-12002
Fax: 39-06-420-12034
Gianfranco.Sartini@carrier.utc.com
Valeria Scoleri
Regional Sales Manager
3 Via Barberini
00187 Roma, Italy
Phone: 39-06-420-12002
Fax: 39-06-420-12034
Valeria.Scoleri@carrier.utc.com
 
Taylor Distributor Network - China Taylor - Shanghai
Richard He
3986 Humin Road
Minhang District
Shanghai 201108, China
Phone:86-21-3323-9801
Fax: 86-21-5440-1409


Richard.He@carrier.utc.com
Gary Jiang
3986 Humin Road
Minhang District
Shanghai 201108, China

Phone: 86-21-3323-9907
Fax: 86-21-5483-3301

Gary.Jiang@carrier.utc.com

Jacky Wang
3986 Humin Road
Minhang District
Shanghai 201108, China

Phone: 86-21-3323-9908
Fax: 86-21-5483-3301

Jacky.Wang@carrier.utc.com


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